I need Help

Homelessness is never easy, but there is help available if you’re experiencing homelessness or if you’re at risk of experiencing it. Our community continues to develop a spectrum of services and resources to meet the needs of people who find themselves homeless. We will continue to update this section as new services become available. Below, you will find a range of agencies that you can reach out to for connections to shelter and other basic needs.

Kelowna Emergency Shelters Contact the shelters directly by phone to inquire about availability. New guests can be accepted into a shelter based on their self-referral or through a coordinated access process that prioritizes need.

NameAddressPhone Number
Cornerstone Shelter425 Leon Avenue250-317-6678
Kelowna’s Gospel Mission Shelter251 Leon Avenue250-862-3733
AG House Women and Children Safe Centre2609 Richter Street250-763-2262
Bay Avenue Shelter838 Ellis Street236-420-0899
Richter Street Shelter1083 Richter Street778-212-1401
BGCO Emergency Youth Shelter1633 Richter Street250-868-8541 ext. 1

Outdoor Sheltering in Kelowna

The City is legally obligated to designate a space for outdoor, overnight sheltering when demand for housing and shelter space exceeds the supply. The designated outdoor sheltering site is located where the Okanagan Rail Trail intersects with Richter Street.

Only temporary shelters are allowed at the site and they are only permitted between 5 p.m. and 9 a.m. each day. For everyone’s wellbeing, the site is monitored by private security, City Bylaw Enforcement, the RCMP and closed-circuit television cameras to support safety and security.

A daytime, personal belonging storage program called Lighten Your Load is available at the site to help reduce barriers for people sheltering outside. Large items necessary for outdoor survival, such as tents and sleeping bags, can be stored there. Drop off is open from 8 a.m. to 10 a.m. and pick up is available between 4 p.m. and 6 p.m. Storage is not available overnight.

Learn more about outdoor sheltering in Kelowna.


Washroom facilities are open at the following locations:

City Park1600 Abbott Street
Stuart Park1430 Water Street
Gerstmar Park955 Gerstmar Road
Boyce-Gyro Beach Park3400 Lakeshore Road
PEOPLE’s ConnectQueensway Bus Loop

Metro Community’s Hygiene centre operates from 8:30 a.m. to 2 p.m. on Monday, Tuesday, Wednesday and Friday and on Thursday from 1 to 5 p.m. at 1262 St. Paul Street. It has showers, laundry facilities, washrooms and can provide basic health checks.


Breakfast, lunch and supper are provided on a daily basis in Kelowna at the following locations:

Breakfast7:30 to 8 a.m. dailyOutdoor Sheltering Site at the intersection of the Rail Trail and Richter Street
LunchNoon to 12:30 p.m. dailyQueensway Plaza
LunchNoon to 12:30 p.m. Monday to FridayRutland Salvation Army at 200 Rutland Road South
Dinner5 to 5:30 p.m. dailyOutdoor Sheltering Site at the intersection of the Rail Trail and Richter Street

Community Support

Community support and outreach services can be accessed at the following locations:

PEOPLE’s ConnectQueensway Bus Loop8 a.m. to 8 p.m. dailySupport service information and phone access
Outreach Urban Health1649 Pandosy Street10 a.m. to 4 p.m. Monday to FridayPrimary care clinic offering physical, mental and social health services, and supervised consumption services. COVID-19 vaccinations are available
The Bridge Youth & Family Services760 Highway 33 West24 hours a dayHarm reduction vending machine