Homelessness is never easy, but there is help available if you’re experiencing homelessness or if you’re at risk of experiencing it. Our community continues to develop a spectrum of services and resources to meet the needs of people who find themselves homeless. We will continue to update this section as new services become available. Below, you will find a range of agencies that you can reach out to for connections to shelter and other basic needs.
Kelowna Emergency Shelters Contact the shelters directly by phone to inquire about availability. New guests can be accepted into a shelter based on their self-referral or through a coordinated access process that prioritizes need.
| Name | Address | Phone Number |
| Cornerstone Shelter | 425 Leon Avenue | 250-317-6678 |
| Kelowna’s Gospel Mission Shelter | 251 Leon Avenue | 250-862-3733 |
| AG House Women and Children Safe Centre | 2609 Richter Street | 250-763-2262 |
| Bay Avenue Shelter | 838 Ellis Street | 236-420-0899 |
| Richter Street Shelter | 1083 Richter Street | 778-212-1401 |
| BGCO Emergency Youth Shelter | 1633 Richter Street | 250-868-8541 ext. 1 |
Outdoor Sheltering in Kelowna
The City is legally obligated to designate a space for outdoor, overnight sheltering when demand for housing and shelter space exceeds the supply. The designated outdoor sheltering site is located where the Okanagan Rail Trail intersects with Richter Street.
Only temporary shelters are allowed at the site and they are only permitted between 5 p.m. and 9 a.m. each day. For everyone’s wellbeing, the site is monitored by private security, City Bylaw Enforcement, the RCMP and closed-circuit television cameras to support safety and security.
A daytime, personal belonging storage program called Lighten Your Load is available at the site to help reduce barriers for people sheltering outside. Large items necessary for outdoor survival, such as tents and sleeping bags, can be stored there. Drop off is open from 8 a.m. to 10 a.m. and pick up is available between 4 p.m. and 6 p.m. Storage is not available overnight.
Hygiene
Washroom facilities are open at the following locations:
| Name | Address |
| City Park | 1600 Abbott Street |
| Stuart Park | 1430 Water Street |
| Gerstmar Park | 955 Gerstmar Road |
| Boyce-Gyro Beach Park | 3400 Lakeshore Road |
| PEOPLE’s Connect | Queensway Bus Loop |
Metro Community’s Hygiene centre operates from 8:30 a.m. to 2 p.m. on Monday, Tuesday, Wednesday and Friday and on Thursday from 1 to 5 p.m. at 1262 St. Paul Street. It has showers, laundry facilities, washrooms and can provide basic health checks.
Meals
Breakfast, lunch and supper are provided on a daily basis in Kelowna at the following locations:
| Time | Location | |
| Breakfast | 7:30 to 8 a.m. daily | Outdoor Sheltering Site at the intersection of the Rail Trail and Richter Street |
| Lunch | Noon to 12:30 p.m. daily | Queensway Plaza |
| Lunch | Noon to 12:30 p.m. Monday to Friday | Rutland Salvation Army at 200 Rutland Road South |
| Dinner | 5 to 5:30 p.m. daily | Outdoor Sheltering Site at the intersection of the Rail Trail and Richter Street |
Community Support
Community support and outreach services can be accessed at the following locations:
| Name | Address | Hours | Services |
| PEOPLE’s Connect | Queensway Bus Loop | 8 a.m. to 8 p.m. daily | Support service information and phone access |
| Outreach Urban Health | 1649 Pandosy Street | 10 a.m. to 4 p.m. Monday to Friday | Primary care clinic offering physical, mental and social health services, and supervised consumption services. COVID-19 vaccinations are available |
| The Bridge Youth & Family Services | 760 Highway 33 West | 24 hours a day | Harm reduction vending machine |